The following situations are generally not received:
Situation one.Generally, it is caused by the exchange or transfer party not issuing coins. If this happens, please contact the issuing party in time.
Situation two. The transaction is congested, you need to wait patiently. If you still do not receive the coin after half an hour, please contact the other party and enter your own or the other party ’s wallet address in the NeoTube browser to check the progress of the transfer.
If you want to determine whether the issuer has transferred the currency, click the [Browse] interface of the wallet to view it in the NeoTube browser. If you cannot see the transaction progress or the number of coins has not changed, it means that the tokens have not been transferred out, please promptly Contact the issuer.
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